Effective Date: 01.09.2024

1. Introduction:

Welcome to Serenity Azure! These Terms of Use govern your access and use of our website and services. By using our platform, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our services.

2. Definitions

• “We,” “Us,” “Our”: Refers to Serenity Azure.
• “You,” “User”: Refers to anyone using the Serenity Azure platform.
• “Host”: Refers to individuals or entities offering accommodations on our platform.
• “Affiliate Partners”: Refers to third-party companies (such as Viator and Expedia) with whom we have affiliate agreements.

3. Services Provided:

Serenity Azure facilitates the booking of accommodations and experiences. We act as an intermediary between users and hosts, as well as between users and our affiliate partners.

4. Booking Terms:

• All bookings made through our platform are subject to the terms and conditions of the respective host or affiliate partner.
• Serenity Azure does not directly handle payments for experiences booked through our affiliate partners (e.g., Viator, Expedia). Such transactions are governed by the terms of the respective affiliate.

5. Cancellation and Refunds:

• Cancellations and refunds for accommodations are subject to the host’s policy. Please review the specific cancellation policy before booking.
• For experiences booked through affiliate partners, cancellation and refund policies are governed by the respective partner (e.g., Viator, Expedia).

6. User Responsibilities:

• You agree to provide accurate and truthful information during the booking process.
• You are responsible for any damage or loss caused during your stay at the accommodation.

7. Affiliate Links:

• We may earn commissions from bookings made through affiliate links (e.g., Expedia, Viator) on our platform.
• Serenity Azure is not responsible for the content or services provided by affiliate partners.

8. Limitation of Liability:

Serenity Azure is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform or services, including but not limited to issues with accommodations, experiences, or affiliate services.

9. Intellectual Property:

All content on our site, including text, images, logos, and software, is owned by Serenity Azure or used under license. Unauthorised use of this content is prohibited.

10. Governing Law:

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments:

We reserve the right to amend these terms at any time. Changes will be effective upon posting on our website.

12. Contact Information:

For any questions or concerns regarding these Terms of Use, please contact us at:
support@serenityazure.com