Effective Date: 01.09.2024

1. Introduction:

This Privacy Policy explains how Serenity Azure collects, uses, and protects your personal data when you use our website and services. By using our platform, you consent to the practices described in this policy.

2. Data We Collect:

• Personal Information: Name, email address, phone number, payment information.
• Booking Details: Information related to your accommodation bookings and experiences.
• Technical Data: IP address, browser type, operating system, and other technical information

3. How We Use Your Data:

• To Provide Services: We use your data to process bookings, manage your account, and provide customer support.
• To Improve Our Services: We analyse data to enhance our platform’s functionality and user experience.
• For Marketing: We may use your email address to send promotional offers and updates. You can opt out at any time.

4. Data Sharing:

• With Hosts: We share your booking details with the hosts of the accommodations you book.
• With Affiliate Partners: When you book an experience or flight through our affiliate links, your data is shared with the respective partner (e.g., Viator, Expedia).
• Legal Requirements: We may disclose your data if required by law or in response to a legal request.

5. Data Security:

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

6. Your Rights:

• Access: You have the right to access the personal data we hold about you.
• Correction: You can request the correction of inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data.
• Objection: You can object to the processing of your data for certain purposes.

7. Cookies:

We use cookies to enhance your experience on our site. For more information, please see our Cookie Policy.

8. Changes to This Policy:

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Information:

For any questions or concerns regarding this Privacy Policy, please contact us at support@serenityazure.com.