Everything you need to know.

We’ve gathered the most common questions so you can plan with ease.

General Information

Serenity Azure is your premier destination for booking short-term accommodations in the Caribbean. We offer a diverse selection of properties, from beachfront villas to luxury suites, designed to cater to every traveler’s needs.

You can reach us via email at info@serenityazure.com . For immediate assistance, please use our live chat feature available on our website.

Serenity Azure primarily operates in the Caribbean, with a focus on providing exceptional accommodations in beautiful destinations like St. Lucia and beyond.

To receive the latest offers, promotions, and updates, sign up for our newsletter on our website. You can also follow us on our social media platforms

For Guests

To book a property, browse our listings, select your desired accommodation, check availability for your dates, and either contact us via email or use the booking form on our website.

We accept various payment methods, including major credit and debit cards. Payments are processed securely through our payment gateway.

Yes, a deposit may be required at the time of booking to secure your accommodation. The amount will be specified during the booking process.

Cancellations made at least 14 days before the check-in date will receive a full refund. Cancellations made within 14 days may incur a cancellation fee, depending on the property’s terms.

Yes, you can request changes to your booking. Please contact us as soon as possible, and we will do our best to accommodate your request based on availability.

We offer a range of properties, including beachfront villas, luxury suites, family-friendly apartments, and cozy getaways, each equipped with various amenities.

Many of our properties are family-friendly and equipped with amenities suitable for children. Please check individual property descriptions for specific features.

Pet policies vary by property. Please inquire about pet-friendly options when booking to ensure a suitable accommodation for you and your furry friend.

We provide a variety of wellness classes and treatments during your stay. Full payment is required at the time of booking for these services, and confirmation is subject to availability

Yes! We can assist with arranging swimming lessons, football sessions, and other activities for kids. Please reach out to us for more information.

For in-resort emergencies, guests can reach out to us via the live chat feature on our website. Our team is here to assist you 24/7.

We strive to accommodate special requests whenever possible. Please inform us at the time of booking, and we will do our best to assist you.

For Hosts

To list your property, please contact us at info@serenityazure.com subject line: Host with your property details. We will provide you with the necessary steps and requirements

We provide hosts with marketing support, booking management tools, and access to our guest network to help you maximise your rental income.

Hosts are charged a commission based on bookings made through our platform. Please contact us for detailed fee structures and terms

We have a vetting process in place that includes quality checks for property listings to ensure accuracy in descriptions and photos.

If you encounter any issues with a guest, please contact our support team immediately for assistance in resolving the matter

Yes, hosts have the flexibility to set their own rental rates. We recommend researching the market to ensure competitive pricing.

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