• Creating an account: To book accommodations or excursions, you must create an account on Serenity Azure. You are responsible for ensuring that your account information is accurate and kept secure.
• Availability: All accommodations and excursions are subject to availability. Serenity Azure cannot guarantee that specific dates will remain available until the booking is confirmed.
• Payment: Full payment is required at the time of booking unless otherwise stated. Payments can be made via credit card or other accepted payment methods provided on our website.

• Accommodation cancellations by guests:
  • Flexible policy: Cancellations made at least 14 days before the check-in date will receive a full refund.
  • Moderate policy: Cancellations made between 7 and 14 days before the check-in date will receive a 50% refund.
  • Strict policy: Cancellations made less than 7 days before check-in are non-refundable.
  • The exact cancellation policy is determined by each host and will be clearly listed in the property details. Please review the terms for the specific accommodation or excursion before booking.
• Excursion cancellations by guests:
  • For excursions, guests may cancel or revise their booking up to 24-48 hours before the scheduled date, unless otherwise stated at the time of booking.
  • Cancellations made within this time frame will receive a full refund.
  • Late cancellations: If cancellations are made less than 24 hours before the excursion, they are non-refundable unless otherwise agreed with the excursion provider.
  • No-show policy: Failure to show up for an excursion without prior notice will result in a full charge.
• Revisions to excursion bookings: Changes to excursion dates or times can be requested up to 24-48 hours before the scheduled time, subject to availability. Revision requests made less than 24 hours before the excursion may not be accommodated.
• Cancellation by Serenity Azure or the provider: In the rare event that Serenity Azure or the excursion provider must cancel your booking, we will notify you as soon as possible and provide options for rebooking or a full refund.

• Changes to booking dates: Guests may request a change to their booking dates, but approval is subject to the availability of the accommodation or excursion. Changes must be made at least 14 days before the check-in date, and additional charges may apply.
• Change in number of guests: You must inform Serenity Azure if there is any change in the number of guests staying at the property. Additional charges may apply if the property can accommodate extra guests.

• Travel insurance: Guests are responsible for securing their own travel insurance to cover unexpected events such as illness, weather disruptions, or other travel interruptions. Serenity Azure does not provide travel insurance.
• Compliance with house rules: Guests must adhere to the house rules provided by the host. Violation of house rules may result in additional fees, and in serious cases, termination of the reservation without refund.
• Damage to property: Guests are responsible for any damage caused to the property during their stay. Any damages must be reported to the host immediately. Guests may be charged for repairs or replacement of damaged items.

• Insurance coverage: Hosts are responsible for securing appropriate insurance coverage for their property. Serenity Azure does not provide insurance for hosts or their properties.
• Property accuracy: Hosts are required to ensure that all property listings, descriptions, and photos are accurate and up-to-date. Any discrepancies must be reported immediately.

• Check-In Time: The standard check-in time is after 3:00 PM. Guests should contact the host in advance if they expect to arrive earlier or later than the scheduled time.
• Check-Out Time: The standard check-out time is before 11:00 AM. Late check-out requests may be accommodated depending on availability and may incur additional charges.

• Early check-in and late check-out may be available for an additional fee, subject to property availability.

• Health and safety: While Serenity Azure takes reasonable steps to ensure that all accommodations meet safety standards, guests are responsible for their own safety during their stay. We recommend guests follow local health and safety guidelines and exercise caution during their trip.
• Emergencies: In the event of an emergency, guests should immediately contact local authorities and the host. Serenity Azure can assist with additional support where necessary.

• Booking fees: Serenity Azure charges an 8% host commission and a 4% guest service fee on all bookings. A 2.5% transaction processing fee also applies.
• Currency: All payments are processed in GBP Pounds £ or USD $ Dollars. If you are paying in a different currency, your bank may charge conversion fees.
• Refund processing: Approved refunds may take up to 10 business days to process, depending on your payment method and financial institution.
• Rates and additional charges: All rates are per night and are subject to applicable taxes, which will be clearly displayed at checkout. Additional charges may apply for extra guests, services, or special requests. Please review your booking summary for full details.

• Payment may be collected at the time of booking or at check-in, depending on the property’s terms.

• We accept all major credit cards and secure online payment options.

• Some properties may have additional fees such as cleaning fees, service charges, or resort fees. These will be clearly shown at checkout. Please review the full cost breakdown before confirming your booking.

Any special requests, such as additional services or amenities, should be made at the time of booking. Serenity Azure will do its best to accommodate requests but cannot guarantee availability.

In the event of a dispute between a guest and host, Serenity Azure will attempt to mediate the situation. However, Serenity Azure is not responsible for any disputes that cannot be resolved through mediation.

Serenity Azure reserves the right to modify these booking policies at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policies.

• Live Chat Support: Serenity Azure provides live chat support to assist with booking inquiries, accommodation details, and in-resort emergencies. Guests are welcome to reach out to us via live chat for immediate assistance during their stay. Our live chat service is available Monday to Friday, 9 AM – 5 PM. For emergencies outside these hours, please leave a message, and our team will respond as quickly as possible.
• Urgent matters: In case of urgent matters, guests may also contact us via phone at +1 758 715 4696.

• Occupancy Policy: Each property has a maximum occupancy limit, which will be stated in the listing. Any additional guests beyond the stated limit may incur extra charges. Please ensure you select the correct number of guests when booking.
• Child Accommodation: Children are welcome at most properties. Age restrictions, charges for extra bedding, or cribs will be outlined in each listing. Please check the property’s policy before booking.

• Accessibility & Special Requests:We strive to accommodate all guests. If you have accessibility needs or special requests, please contact us before booking to confirm that the property can meet your requirements.

• Amenities such as Wi-Fi, parking, and toiletries are included in most properties. Any optional services or paid add-ons will be listed in the property description.